Frequently asked questions and answers ....
Ski school office
Where can I find the ski school office?
One ski school office is located in Rohrmoos in the Ski Lenz sports shop - directly at the car park of the Hochwurzen summit lift and the second in the Erlebniswelt in the centre of Rohrmoos.
One ski school office is in Schladming at the Planai valley station (Planet Planai Infopoint) and the second is on the Planai in the Planaihof (approx. 200m from the Planai mountain station).
Ski courses for adults
Where are the meeting points for adults courses?
For adults, the meeting point is at the ski school office on the Hochwurzen in the Ski Lenz sports shop.
For adults, the meeting point is on the Planai (approx. 100m from the Planai mountain station).
Where are the meeting points for private courses?
For private courses, you can choose an individual meeting point at our office.
Children ski courses
Where is the location of Hopsi-Land?
Our Hopsi-Land on the Hochwurzen is directly in front of the Hotel Schwaigerhof in Rohrmoos and is also easily accessible by car. Point 8 in the overview board.
On the Planai, Hopsi-Land is near the top station. This means you have to take the gondola to the very top and from there it's only about 100 metres to the "meeting point". After the classification, the children go with the Hopsi-Express to the "Hopsi-Land".
How are the groups divided for children's ski courses?
Group divisions depend on your child's size, ability, language and age. If you feel your child needs to move to a different group, please contact the relevant ski instructor.
To simplify the grouping, 4 flags are placed in this area where the assigned ski instructor is already waiting for the children.
The individual groups are assigned in Hopsi-Land, at the Schwaiger lift in Rohrmoos.
The groups on the Planai are allocated at the Meeting Point near the Planai mountain station (approx. 100m away).
Can our children be in a group together?
In our ski school, children are primarily allocated according to their skiing ability and age. If your children or friends of yours can ski at about the same level, please let our office know when booking or in advance. We will do our best!
If the children do not ski equally well, the child who skis better would have to show consideration for the weaker one!
Do you have to book several days for children?
You can also book individual days. If you want to extend the course, you only have to pay the difference.
Is it possible to book the lunchtime supervision for individual days?
Yes, it is not a problem to book the lunchtime supervision from day to day.
How old do the children have to be to take part in the ski course?
Our children's ski courses are for children from the age of four.
Are there also half-day ski courses for children?
We generally recommend booking a full day. Depending on the ability and age of the child - and the booked children's ski course - the times vary between 2 and 5 ½ hours.
Of course, everything is possible. Please contact us under the telephone number +43 664 88 76 76 90
Where are the meeting points for children's ski courses?
The meeting point for children's ski courses on the Hochwurzen is at Hopsi kids land in Rohrmoos. Point 8 in the overview board.
The meeting point for children's ski courses on the Planai is approx. 100m from the Planai mountain station away.
Alternatively, it is possible for children's ski courses on the Planai to "drop off" the children at the Planai Info Point by 9.oo a.m. The children then go up with the ski instructor.
Rental equipment (skis, boots, poles, helmet...)
Is it possible to rent ski equipment from you?
Equipment can be hired directly from our partner businesses.
Rent ski equipment easily and conveniently at the Ski Lenz sports shop, right next to the valley station of the Hochwurzen summit lift.
The Bründl ski rental, directly in the Planai valley station. Enjoy the perfect equipment from the very first moment.
Book & pay
Is it possible to book ski courses online?
Yes, if you want to book a ski course online click here...
You can pick up the tickets of the online booking the day before in the following ski school offices:
Ski school office at the Infopoint Planet Planai, ski school office at the Sport Shop Ski Lenz at the valley station of the Gipfelbahn Hochwurzen.
Can I also book the ski course directly on site?
Yes, you can also book your ski course directly with us on site in the individual offices.
Is it possible to pay by credit card?
Yes, we accept payments by credit card. You can pay with Visa, Mastercard or Maestro.
You can pay in cash, by bank transfer, by Ideal or by Visa, Mastercard or Maestro.
You can pay online with bank transfer, Ideal or with Visa, Mastercard or Maestro.
General questions (refunds, lift tickets, languages...)
Do you get the money back if the child doesn't like it?
Is there a refund if you are injured?
Refunds due to injury or illness can only be allowed on presentation of a medical certificate from a local doctor - and only the difference.
Is there a refund if the weather does not permit a ski course?
Course cancellations due to weather-related influences (= force majeure) will not be compensated.
Is the lift ticket included in the ski course and who needs a ski pass?
The ski pass is not included in the ski resort rates and can be purchased at the Planai and Hochwurzen cable car ticket offices. Or take advantage of the online early booking bonus. You can find more information here. Basically, all guests need a valid ski pass. Exceptions are beginners who start on the magic carpet.
What languages do the ski instructors speak?
Our ski instructors speak one or two foreign languages.
However, if you have any questions, please do not hesitate to contact us at +43 664 88 76 76 90
Of course you can also send us a mail
The team of Hopl Ski School